Franchise committed to providing outstanding customer service

Published in the March 19-April 1, 2014 issue of Morgan Hill Life

By Staff Report

Richard Bay-Ramyon

Richard Bay-Ramyon

Rain or shine, day or night, residents in Morgan Hill know they can always get professional, certified locksmith service with Pop-a-Lock of South County if they accidentally lock themselves out of their home or vehicle.

The local franchise is owned by Richard Bay-Ramyon and has provided local mobile locksmith services for Morgan Hill, San Martin, Gilroy, and South San Jose for the past two years. Morgan Hill Life asked Bay-Ramyon how he found his way into a locksmithing career and what services Pop-a-Lock provides.

How did you get into locksmithing and what is your passion for helping your customers?

After 20 years in the semiconductor industry developing and marketing radio chips for automobiles, communications equipment and wireless systems, I decided to stay closer to home and build my own locksmith business. We are a family-owned business where my son Aaron is the senior locksmith, and my wife Anne handles the calls, dispatches and does invoicing. We have added a long-time resident of Morgan Hill, Sean Fruit, our other locksmith who has been with us for over 15 months. We are all committed to providing the best service experience possible for Morgan Hill residents and our local business community.

What types of locksmith services does Pop-a-Lock provide its customers?

We provide numerous automotive locksmith services which includes chip key generation for most makes and models including and the new proximity-based keys. Besides lockouts we also provide advanced ignition and lock cylinder repair where a car is disabled. We also provide house and business unlocks, re-keys and will upgrade the door hardware such as locks, levers, entries fire and ADA (Americans with Disabilities Act) codes at box store prices. We will even provide a free home or business security audit for your facility. Pop-A-Lock South County is also trained and experienced in cost-effective electronic access control and video surveillance for small and medium size businesses. We are committed to providing fast, friendly, courteous service in Morgan Hill and have earned a recognition of being one of America’s most trusted team of locksmiths.

Pop-a-Lock also provides emergency roadside assistance. Can you explain what this entails?

You see our vehicles on the road often for we provide emergency road assistance for the top auto insurers and auto manufacturers 24/7. We provide auto lock out, battery jumps, fuel delivery and tire changes when you are stranded in the South Santa Clara County, as well as San Benito and Monterey counties. We have a fleet of three vehicles in the area to support our customers’ needs.

Pop-a-Lock also sponsors PAL SavesKids. Can you explain what this free service does and why you offer it?

We provide a free community service called PAL Saves Kids. Pop-A-Lock franchises across the country have unlocked the doors of vehicles where children or senior citizens are locked inside to the tune of 300,000. We generally can respond to any location in 10 minutes. This keeps our fire and police focused on more important duties in the community.

POP-A-LOCK

Contact:
• (408) 778-1027 in Morgan Hill, South San Jose
• (408) 847-9900 in Gilroy , Watsonville
• (831) 636-1506 in Hollister, Prunedale